Shift Manager
Shift Manager
ON-SITE – PARK POTOMAC / MARYLAND
PARKX – SHIFT MANAGER /
FULL-TIME
Responsibilities
· Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
· Exhibit a friendly, helpful, and courteous attitude towards customers and employees
· Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
· Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
· Determine the need for maintenance and/ or repairs and forward to the Property Manager
· Complete daily activity reports for facility; responsible for completion of accident report
· Report to work on time
· Notify management of any situation that needs attention
· Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
· Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
· Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
· Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
· Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
· Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
· Complete small cleaning or maintenance tasks according to the company's maintenance checklists
· Fill in for front line associates during their absences
· Perform other duties as assigned
Qualifications
· A high school degree is required
· One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
· Ability to work weekends required
· Ability to perform basic math calculations
· Ability to read and comprehend verbal instructions and written correspondence
· Ability to communicate effectively both verbally and through written correspondence
· Have and maintain a valid driver's license
· Ability to safely drive a standard or automatic transmission vehicle
· Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
· Ability to provide customer resolution in a professional and friendly manner
· Must be highly credible and trustworthy, and operate with high degree of integrity
· Must hold oneself and others accountable and strive for a high level of excellence
· Must have a positive, can-do attitude and be able to fuel growth and innovation
· Must be customer-focused and results-oriented
· Must want to continuously learn and develop
· Exceptional oral and written communication, active listening, and organizational skills
· Ability to establish strong working relationships with others in team setting
· Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
· Self-directed and able to work independently, with minimal supervision
Comstock/ParkX Management offers a highly competitive compensation package (salary and bonus potential) and a market leading benefits package that includes Medical, Dental, Vision & Life Insurance, a generous 401k match, paid vacation time-off, annual professional development funds, daily free catered lunches, free parking, access to on-site fitness centers, and transportation, relocation and/or housing assistance.