Curbside Operations Manager
Salary $71,656.00 - $92,684.80 Annually Location Eugene, OR Job Type Full-Time Regular
Department Planning & Development Department Job Number 3217 Closing 5/6/2022 5:15 PM Pacific
General Statement of Duties:
The Curbside Operations Manager is a member of the City of Eugene’s nationally recognized Parking Services team. The program works to enhance neighborhood livability and encourage economic activity. The Parking Services program plays a key role in the community as an ambassador to our residents, businesses, and visitors. We are looking for an experienced and motivated person that will continue to foster our culture of innovation, supervise the Parking Enforcement team, manage advanced parking technology, delivery exceptional community and customer service. The Curbside Operations Manager plays a key role in addressing complex community challenges that manifest on the curb, including parking demand, unhoused community crisis, large athletic events, and land use changes. The position will supervise the right of way Code Compliance team that includes parking enforcement and neighborhood services officers.
Of critical importance is supporting and leading the Parking Enforcement team while showing an enthusiasm for continual learning, education, innovation, process improvement, technology, collaboration, and diversity with a focus on performance excellence as the curbside operations manager. The position will balance enforcing code, laws, and rules with exceptional customer service.
Application Deadline: Friday, May 6, 2022 at 5:00 pm PDT
ONLINE APPLICATIONS ONLY
Location: Atrium Building, 99 W. 10th Ave., Eugene, OR 97401
Must reside in the state of Oregon and be able to report onsite for work as needed to meet business needs.
Annual Salary Range: $71,656.00 - $92,684.80 annually; $34.45 - $44.56 hourly
This position qualifies for the Bilingual Pay Benefit. Please see “Supplemental Information” at the end of the posting.
Department/Division: Planning & Development/Administration Division
Schedule: Monday - Friday, 8:00 AM - 5:00 PM with flexibility per business need
The City of Eugene will follow all required COVID vaccinations, exceptions, and guidelines based on the essential functions of the position.
Examples of Duties Performed - Duties may include but are not limited to the following
Responsible for managing and coordinating various elements within the assigned program area.
Formulates and implements operating policy to facilitate functions throughout the city organization.
Oversees and/or participates in the evaluation and research of a variety of right of way code issues and complaints; interprets and applies state and local regulations and administrative rules; monitors enforcement of program policies, rules and ordinances; keeps updated on legal developments and case studies impacting the program area.
Develops program goals, objectives, policies and budget proposals; consults with managers and supervisors to identify and develop program goals.
Conducts analytical studies involving large, diverse and complex structures and functions; conducts and/or oversees studies with considerable impact upon the organization.
Develops and maintains community complaints processes; oversees the investigation of complaints; participates in issue/conflict resolution activities with involved parties to gain compliance.
Develops, coordinates, and maintains public information processes and customer service delivery standards.
Develops and implements public information strategies and activities for the program area, including promotional and educational outreach activities and materials.
Responds to requests for information from the public; responds to questions from the media. Evaluates and incorporates public input into program planning.
Manages the program’s fleet, including researching and purchasing new vehicles; ensures team members have necessary supplies and equipment is in proper working order.
May prepare bid specifications for services; manages and negotiates contracts with vendors; recommends bid awards; oversees the work of outside consultants or service providers.
Plans and organizes assignments in the program area to achieve established objectives and time schedules, including assigning work activities, projects and programs; monitoring work flow; reviewing and evaluating work products, methods and procedures; developing methodology and schedules; completing or directing staff in completing assigned or special projects; preparing or overseeing the preparation of final reports and recommendations.
May supervise the performance of outside consultants.
Reviews work products or activities for adherence and compliance with sound management practice and Federal and State laws and guidelines.
Reviews complaints and performs effective problem-solving.
Interprets and provides advice regarding City policies and procedures to Executive Managers, Division Managers and supervisors; recommends solutions to political sensitive situations; interprets complex policies and situations, evaluates and grants exceptions to policies and procedures.
Develops procedures, systems, technical manuals, and forms for program area; researches and writes instruction manuals describing procedures and requirements. Recommends changes in structure, policies, procedures, and methods in the assigned program area; proposes strategies and provides oversight for implementing changes.
Oversees the development and maintenance of accurate manual and computerized databases to track enforcement complaints; creates standard and customized reports; establishes and maintains complex recordkeeping systems.
Monitor and report potential public safety or regulatory issues to impacted departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police)
Assist local law enforcement or other government and public agencies as appropriate (e.g. help locate vehicles/persons of interest, direct traffic, assist with emergency tows).
Serves as liaison and provides assistance to City departments, employees, and the public regarding complex City policies, practices and processes.
Responsible for the selection, supervision, and evaluation of assigned staff; assigns and prioritizes work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees.
Ensures implementation of and adherence to the City's Affirmative Action and diversity work plans. Coordinates the implementation of effective processes and models to produce diversity initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.
May prepare and administer budget for programs and projects; prepares cost estimates for budget recommendations; monitors and controls expenditures.
Performs other duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Management Analyst, Senior
Qualifications:
Introduction to Qualifications: Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Knowledge of:
Latest trends and methods in the assigned program area.
In-depth knowledge of legal requirements and impacts in the assigned program area.
City organizational structures and interrelationships.
Modern principles and practices of program development and administration.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation or professional program/ project leadership.
Investigative and enforcement techniques, functions, operations and research methodology.
Enforcement methods and due process.
Pertinent Federal, State, and local laws, codes and regulations for the program area, including City of Eugene Code Chapter 5, 7 and 9; Multiple State ORS Chapters; Federal ADA Statutes.
Data management systems, records and technologies. Modern office procedures, methods and computer equipment.
Functions and procedures of the Municipal Court.
Ability to:
Independently design and develop specialized programs. Evaluate impact of program decisions upon the organization. Handle various and conflicting work assignments.
Work towards creative problem solving involving sensitive situations and issues. Conduct long-range planning for the program area.
Interpret relevant federal, state and local laws, codes and other regulations impacting the program area.
Use a variety of computerized systems to maintain program data and extract reports. Describe and interpret technical information for a variety of audiences and a diverse population of customers
Describe and interpret technical information for a variety of audiences and a diverse population of customers
Communicate effectively, both verbally and in writing, with City staff, policy makers, the general public and other agencies using courtesy, tact and good judgment.
Perform outreach and marketing activities for the program area; develop educational materials.
Select, supervise and evaluate assigned staff.
Identify code deficiencies, propose alternative solutions, project consequences of proposed actions and implement recommendations in support of applicable Federal, State and local regulations.
Apply enforcement of the City Code and administrative rules, using judgment and discretion while maintaining positive customer service.
Prepare legal findings and comprehensive reports for legal proceedings. Conduct field investigations and analysis.
Fosters a high-performance customer service culture within the team through leadership, training and communication.
Facilitate team building and development.
Conflict resolution and situational awareness.
Minimum Requirements: Other combinations of experience and education which meet the minimum qualifications will be considered.
Experience:
Five years of combined experience in transportation, mobility and curb management compliance or similar customer service role in the service industry or another environment that requires complex issues resolution, supervision, critical thinking and situational awareness.
Education:
Equivalent to a Bachelor's degree from an accredited college or university in the assigned program area. Additional qualifying professional level experience may be substituted for the educational requirement on a year for year basis.
License or Certifications:
Certified Administrator of Public Parking (CAPP) Certificate through the International Parking and Mobility Institute, is preferred.
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
Verbal Judo training. If not completed at time of hire, must be done within first six months of employment.
Certificate in CPR/First Aid. If not held at time of hire, must be obtained within first six months of employment.
State of Oregon Flagger Certification. If not held at the time of hire, must be obtained with first six months of employment.
Managing the Curb: On-Street Operations, Enhancing Mobility Options, and Urban Innovation through the International Parking and Mobility Institute. If not held at the time of hire, must be obtained within first six months employment in this position.
MUST PASS A BACKGROUND CHECK
Supplemental Information:
Living & Working in Eugene
For information on living in Eugene, how the City of Eugene operates, and more, visit this page.
Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.
Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.
Bilingual Pay Benefit: This benefit compensates non-represented employees up to 5% of their base salary. To qualify for bilingual pay, the employee must demonstrate fluency in an eligible language and pass a language proficiency test that is administrated by the City’s Employee Resource Center division.
General City: Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.
Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting "Job Posting Status".
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
The City of Eugene is committed to a Respectful Work Environment, we value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.