Remote Management Center Manager
Colonial Parking is a local, family-owned parking and mobility management firm dedicated to providing unparalleled service to customers throughout the DMV. Our relationships with our customers and clients are marked by integrity, accountability, and exceptional client service.
The Remote Management Center (RMC) Manager - Nights & Weekends is responsible for helping to manage the daily operation of the remote management customer care center during evening and weekend shifts. The RMC Manager will assist the Senior Manager of the RMC in training, motivating, coaching, and scheduling each member of the RMC. The RMC Manager will also utilize RMC data to advise on and execute new operational procedures throughout the organization and in the field. The RMC Manager will work closely with our operation teams to ensure that established policies and procedures maintain compliance between field operations and on-site operations.
Individual and team success requires a passion for client success, commitment, dedication, and leadership.
Minimum Job qualifications
Associates degree and/or relevant experience & certifications in related field
Previous experience managing 1-5 indirect employees
Basic IT understanding with ability to learn & adapt quickly
Familiar with parking equipment and parking related technology
Must be comfortable in fast paced, ever changing work environment
Strong verbal & written communication skills
In exchange, Colonial Parking will provide for you:
An opportunity to work with top-notch parking professionals
Career advancement and development
Competitive pay ($16.35 an hr for this position)
401 (k)
Medical, dental and vision benefits
Paid time off
Free parking while you work!
We are an AA/EEO/Veterans/Disabled employer.
Employer participates in E-Verify.
We maintain a drug-free workplace.